These Terms of Service (“Terms”) govern your access to and use of the EventGen platform and website (the “Service”), provided by EventGen Ltd, a company registered in England and Wales under company number 16480174 (“EventGen”, “we”, “us” or “our”). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

1. The Service

EventGen is a software-as-a-service platform for creating and managing events — including registration, attendee portals, networking, communications, payments and related features, with AI-assisted setup. We may update, improve or change features over time, and will aim to avoid materially reducing core functionality during your paid subscription.

2. Accounts and eligibility

You must provide accurate information, keep your login credentials secure, and you are responsible for all activity under your account. You must be at least 18 years old and able to enter into a binding contract.

3. Plans, fees and billing

Paid plans are billed in advance according to the plan you select. Upgrades take effect immediately and are charged on a prorated basis; downgrades take effect at the end of your current billing period. Fees are exclusive of VAT and other applicable taxes, for which you are responsible. Except where required by law, fees are non-refundable. We may change pricing on reasonable notice, with changes applying from your next billing period. Plan limits (such as registrant allowances) are described on our pricing page; where you exceed a limit, access to records collected beyond it may be restricted until you upgrade.

4. Acceptable use

You agree not to:

use the Service in breach of any law or to infringe the rights of others;
send spam, or unlawful, deceptive or harmful communications;
upload malware or attempt to disrupt, overload or circumvent the Service;
reverse-engineer, copy or attempt to gain unauthorised access to the Service; or
process personal data through the Service without a valid lawful basis to do so.

We may suspend or limit accounts that breach these Terms or pose a risk to the Service or others.

5. Your content and data protection

You retain ownership of the content and data you put into EventGen (“Customer Data”). You grant us a non-exclusive licence to host and process Customer Data as needed to provide the Service. As between you and us, you are the controller of personal data about your registrants and attendees, and we act as your processor; that processing is governed by our data processing terms, available on request. You are responsible for having a lawful basis and appropriate notices and consents for the data you collect, and for the content of your events and communications.

6. AI features

AI-assisted features generate drafts, suggestions and proposed actions that you review and confirm before they take effect. AI output may be inaccurate, incomplete or unsuitable for your purposes; it is provided without warranty, and you are responsible for checking it before relying on or publishing it.

7. Third-party services

You may connect third-party providers to the Service (for example email, SMS, messaging or payment services). Your use of those providers is governed by their own terms, and you are responsible for your accounts, credentials, fees and compliance. We are not responsible for third-party services or their availability.

8. Intellectual property

EventGen and all related software, designs, branding and content (excluding Customer Data) are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, sublicense or create derivative works of the platform.

9. Confidentiality

Each party will protect the other’s confidential information and use it only as needed to perform under these Terms.

10. Warranties and disclaimer

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, whether express or implied, including fitness for a particular purpose and that the Service will be uninterrupted or error-free.

11. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we will not be liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or anticipated savings. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold EventGen harmless against claims, losses, damages and reasonable costs arising from your Customer Data, your events and communications, or your breach of these Terms or applicable law.

13. Suspension and termination

You may cancel at any time, with cancellation taking effect at the end of your current billing period. We may suspend or terminate access for material breach, non-payment, legal reasons, or a risk to the Service or others. On termination, your right to use the Service ends; you may export your Customer Data for a reasonable period, after which we may delete it, subject to any legal obligations.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new date and, for material changes, give reasonable notice. Continued use of the Service after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer-protection rights that apply to you.

16. General

These Terms are the entire agreement between us regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation or sale. Neither party is liable for delays or failures caused by events beyond its reasonable control.

17. Contact us

EventGen Ltd, company number 16480174, registered in England and Wales. Email: info@eventgen.ai.